Media

Media can be attached to the message you send to your customers or the message that comes from your customers, customers or your business can send media type supported below:

Media	Supported Types	Size Limit
audio	audio/aac, audio/mp4, audio/mpeg, audio/amr, audio/ogg (only opus codecs, base audio/ogg is not supported)	16MB
document	text/plain, application/pdf, application/vnd.ms-powerpoint, application/msword, application/vnd.ms-excel, application/vnd.openxmlformats-officedocument.wordprocessingml.document, application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet	100MB
image	image/jpeg, image/png Images must be 8-bit, RGB or RGBA	5MB
video	video/mp4, video/3gp Notes: Only H.264 video codec and AAC audio codec is supported. We support videos with a single audio stream or no audio stream.	16MB
sticker	image/webp	Static stickers: 100KB Animated stickers: 500KB

You can use 2 APIs endpoints to manage your media, see UPLOAD & DOWNLOAD. gives an identifier for the specific media saved on your account, here is where the Media ID comes from

1. From the upload API call, once you have successfully uploaded the media from the API, the Media ID will be included in the response to your API call.

2. From Webhooks, When your Whatsapp Business Account receives a media message from your customer, it will include a Media ID that you can use to download to your system

Sample Use Case

1. Send media messages to your customers, you can upload the media then use the Media ID as a payload in your request, see Send Media Message

2. Media messages from your customers can be downloaded, you will receive a notification to your webhook contains Media ID.